Press Kit

Abisola Fagbiye is a Customer Experience Strategist and Microsoft 365 Productivity Consultant who helps organisations rethink engagement, build CX-driven cultures, and drive retention and growth. With global experience spanning SMBs to enterprises, she delivers workshops and training that blend strategy, energy, and actionable insight. A mentor and rising voice in CX leadership, she has been nominated as a WiCX Rising Star and is currently an Inner Circle Member.

Abisola Fagbiye is a CX Strategist and Microsoft 365 Productivity Consultant who has built customer experience teams across global markets and designed adoption frameworks that transform user engagement into measurable business impact. From her unconventional start in CSR and community projects to leading CX and productivity initiatives for enterprises, she has consistently championed customer-centric growth. Her workshops and trainings are known for combining practical insight with energy and inspiration, equipping teams to act with confidence. Nominated as a Rising Star by Women in Customer Experience (WiCX) and an Inner Circle Member, Abisola also mentors young women in tech through Wentors and WILAN Global, while volunteering with education-focused charities. She holds advanced degrees, including an MBA and a Professional Diploma in CX (Distinction) and aspires to expand global conversations on customer cultures.

Abisola Fagbiye doesn’t just talk about Customer Experience; she lives it. From building CX teams across 10 global locations to designing user adoption frameworks that have driven product success for thousands of team members, Abisola has made a career out of turning everyday customer interactions into extraordinary brand loyalty moments. She began her journey in the CSR arm of a construction firm, managing projects, selecting colour palettes, and creating content that resonated with real people. That unusual start taught her one truth early: every interaction is a chance to build trust or break it. She moved on to a bilateral Chamber of Commerce between Nigeria and Great Britain, providing value to members of the Chamber before entering the Microsoft ecosystem. Today, Abisola is a CX Strategist & Microsoft 365 Productivity Consultant, and an emerging voice in the customer leadership space. She has helped SMBs and enterprise clients rethink engagement, train frontline teams, and drive retention and growth. Her trainings and workshops blend insight, energy, and heart, leaving audiences with practical steps and the confidence to act. Abisola also mentors young women in tech through platforms like Wentors and the Women in Leadership Advancement Network (WILAN) Global and volunteers with education-focused charities, and dreams of hosting a documentary on global customer cultures.  She has been nominated as a Rising Star under the Women in Customer Experience (WiCX) and is a current Inner Circle Member. She holds a Professional Diploma (Distinction) in Customer Experience from the CX Academy, Ireland; a Mini-MBA from Tekedia Institute, an MBA from NOUN and a Bachelor's from Covenant University.