CX Strategist · Keynote Speaker · Founder, Unscrpt
"I see customer experience the way an artist sees a canvas, and I'm here to show you what you're missing."
Charcoal & pastel artist.
The eye that misses nothing.
About
Before she was a CX Strategist, she was an artist. Abisola Fagbiye spent years working with charcoal and pastels, training herself in observation, to see relationships, composition, and the details that change everything. That eye never left. It shifted from canvas to customer interactions.
"She sees customer experience the way an artist sees a canvas. The composition, the friction points, the moments of emotional resonance, and the details everyone else walks past."
Her career began in the CSR arm of a construction firm, where she learned that every interaction is a chance to build trust or break it. She went on to provide member value at a bilateral Chamber of Commerce between Nigeria and Great Britain before entering the technology sector.
At Reliance Infosystems, she built and scaled a CX function across 10 global locations, gaining cross-vertical exposure across financial services, insurance, telecommunications, public sector, manufacturing, and technology.
Today she is a CX Strategist and keynote speaker, founder of Unscrpt, and an Executive Contributor at Brainz Magazine. She mentors women in technology through Wentors and WILAN Global, is a WiCX Rising Star nominee, and was shortlisted as a speaker for Grace Hopper Celebration 2026.
"Thank you for your sessions. I found them easy to follow and very useful, exactly the kind of clarity our team needed."
Joan D. · Product Specialist
Keynote Speaking
Available as keynotes, panels, or workshop formats. Delivered at conferences, leadership summits, women-in-tech events, and team offsites globally.
The bold case for making CX a company-wide discipline, not a department. Too many organisations claim to be customer-centric, yet only a handful of people can explain how their work actually affects the customer.
Audiences leave with
Customers remember how you made them feel, not how closely your team followed the script. The case for replacing robotic processes with genuine human connection, at scale.
Audiences leave with
Consistency builds trust. Personalisation builds loyalty. Most organisations believe they must choose. Drawing on experience across SaaS, services, and digital transformation, here's why you don't.
Audiences leave with
A signature keynote that uses Abisola's background as a charcoal and pastel artist to reframe CX as a discipline of observation, composition, and craft. Part framework, part creative philosophy, entirely unforgettable.
Audiences leave with
"Dear Customer, We have received your inquiry. Your request has been logged under ticket #48291. A member of our team will respond within 3 5 business days. Thank you for your patience."
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After Unscrpt"We've got your message and we're already on it. You'll hear back from us by Thursday, no need to chase. Thanks for reaching out."
Most customer support language is written for the company's comfort, not the customer's. Robotic scripts erode trust before the conversation even begins. Unscrpt rewrites them into responses that sound human, warm, clear, and on-brand.
Born from the Kill the Script philosophy and years of training frontline CX teams. Built for CS teams, support leads, and CX managers who know the script is the problem.
Work With Me
A keynote that shifts a room. A diagnostic that reveals what's broken. A tool that fixes how your team sounds. A health check that shows you where you stand. Everything built on one belief: customer experience is craft, and craft is learnable.
Four signature talks built to leave audiences with frameworks, tools, and the confidence to act. Available as keynotes (45 60 min), panels, or workshop formats for conferences, leadership summits, and team events globally.
Conferences · Leadership summits · Team events · Panel discussions · Women-in-tech stages · Workshop facilitation
See all four talks →The AI tool that rewrites robotic customer support scripts into responses that actually sound human. Built on the Kill the Script philosophy. Freemium, free tier available, no credit card needed.
For CS teams · Support leads · CX managers · B2B SaaS · Enterprise support functions
Try Unscrpt free →You know something is wrong with your customer experience. You just can't see exactly where, or why. A fixed-scope, fully async diagnostic: you submit, I review, you receive a Loom walkthrough of findings plus a written action plan within five business days. No retainer. No ongoing commitment. Just a fresh pair of eyes trained to see what others walk past.
Answers: What exactly is broken and what do we do about it?
Fixed scope · Async · Loom + written report · 5-day turnaround · Limited slots
Most companies think their customer experience is better than it actually is. CX Pulse gives you an honest picture, a structured self-assessment that scores your CX across five dimensions that drive retention and growth: culture, feedback loops, journey design, team capability, and personalisation. Free tier available.
Answers: Where do we actually stand?
Self-serve · Free tier · Paid full kit · Scores 5 CX dimensions · Built for founders & scale-up leads
CX Pulse
The question it answers:
"Where does our CX actually stand?"
A self-serve assessment tool. You work through it, get a score across five CX dimensions, and see clearly where you're strong and where you're leaking. Free tier available. No Abisola time required, this one runs itself. Built for founders and ops leads who want a benchmark before committing to change.
CX Diagnostic
The question it answers:
"What exactly is wrong, and what do we do?"
A premium, fixed-scope service. You submit your situation, Abisola reviews it, and delivers a Loom walkthrough plus a written action plan in five days. Specific to your business. Delivered by expert eyes trained to see what others walk past. Limited slots per month. For companies that already know they have a problem and need it solved fast.
Media & Press
Podcast appearances, panels, and published writing, all in one place.
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Writing
Practical CX thinking published here. For external features and press, see the Media section above.
CX Strategy
Drowning in "frictionless experiences" and "omnichannel synergy" while your actual CX remains broken? Here's how to fix it.
Human Connection
CX scripts aren't dead, they're having the biggest glow-up of their professional lives. Here's what that means for your team.
CX Leadership
Your CX is failing, not because your support team isn't trying, but because your marketing team is making promises your product team can't keep.
Get in Touch
Whether you're looking to book a keynote, get on the waitlist for CX Diagnostic or CX Pulse, explore a consulting conversation, or just start a dialogue, the door is open.
Abisola works with B2B SaaS companies, enterprise organisations, event organisers, and founders who are serious about the human layer of their product.