CX Strategist · Keynote Speaker · Founder, Unscrpt
"I see customer experience the way an artist sees a canvas, and I'm here to show you what you're missing."
Charcoal & pastel artist.
The eye that misses nothing.
About
Before she was a CX Strategist, she was an artist. Abisola Fagbiye spent years working with charcoal and pastels, training herself in observation, to see relationships, composition, and the details that change everything. That eye never left. It shifted from canvas to customer interactions.
"She sees customer experience the way an artist sees a canvas. The composition, the friction points, the moments of emotional resonance, and the details everyone else walks past."
Her career began in the CSR arm of a construction firm, where she learned that every interaction is a chance to build trust or break it. She went on to provide member value at a bilateral Chamber of Commerce between Nigeria and Great Britain before entering the technology sector, where she built and scaled CX functions across multiple global markets.
Today she is a CX Strategist and keynote speaker, founder of Unscrpt, and an Executive Contributor at Brainz Magazine. She mentors women in technology through Wentors and WILAN Global, is a WiCX Rising Star nominee, and was shortlisted as a speaker for Grace Hopper Celebration 2026.
Keynote Speaking
Available as keynotes, panels, or workshop formats. Delivered at conferences, leadership summits, women-in-tech events, and team offsites globally.
The bold case for making CX a company-wide discipline, not a department. Too many organisations claim to be customer-centric, yet only a handful of people can explain how their work actually affects the customer.
Audiences leave with
Customers remember how you made them feel, not how closely your team followed the script. The case for replacing robotic processes with genuine human connection at scale.
Audiences leave with
Consistency builds trust. Personalisation builds loyalty. Most organisations believe they must choose. Drawing on experience across SaaS, services, and digital transformation, here's why you don't.
Audiences leave with
A signature keynote using Abisola's background as a charcoal and pastel artist to reframe CX as a discipline of observation, composition, and craft. Part framework, part creative philosophy, entirely unforgettable.
Audiences leave with
"Dear Customer, We have received your inquiry. Your request has been logged under ticket #48291. A member of our team will respond within 3 to 5 business days. Thank you for your patience."
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After Unscrpt"We've got your message and we're already on it. You'll hear back from us by Thursday, no need to chase. Thanks for reaching out."
Most customer support language is written for the company's comfort, not the customer's. Robotic scripts erode trust before the conversation even begins. Unscrpt rewrites them into responses that sound human, warm, clear, and on-brand.
Born from the Kill the Script philosophy and years of training frontline CX teams. Built for CS teams, support leads, and CX managers who know the script is the problem.
Work With Me
A keynote that shifts a room. A diagnostic that reveals what's broken. A tool that fixes how your team sounds. A health check that shows you where you stand.
Four signature talks built to leave audiences with frameworks, tools, and the confidence to act. Available as keynotes, panels, or workshop formats for conferences, leadership summits, and team events globally.
Conferences · Leadership summits · Team events · Panel discussions · Women-in-tech stages · Workshop facilitation
See all four talks →The AI tool that rewrites robotic customer support scripts into responses that actually sound human. Built on the Kill the Script philosophy. Freemium, free tier available, no credit card needed.
For CS teams · Support leads · CX managers · B2B SaaS · Enterprise support functions
Try Unscrpt free →You know something is wrong with your customer experience. You just can't see exactly where or why. A fixed-scope, fully async diagnostic: you submit, I review, you receive a full walkthrough of findings plus a written action plan within five business days. No retainer. No ongoing commitment.
Answers: What exactly is broken and what do we do? · Fixed scope · Async · Written report · 5-day turnaround · Limited slots
Join the waitlist →Most companies think their customer experience is better than it actually is. CX Pulse gives you an honest picture, a structured self-assessment that scores your CX across five dimensions that drive retention and growth. Free tier available.
Answers: Where do we actually stand? · Self-serve · Free tier · Paid full kit · Scores 5 CX dimensions
Join the waitlist →CX Pulse
The question it answers:
"Where does our CX actually stand?"
A self-serve assessment tool. Work through it, get a score across five CX dimensions, and see clearly where you're strong and where you're leaking. Free tier available. Built for founders and ops leads who want a benchmark before committing to change.
CX Diagnostic
The question it answers:
"What exactly is wrong, and what do we do?"
A premium, fixed-scope service. You submit your situation, Abisola reviews it, and delivers a full findings walkthrough plus a written action plan in five days. Specific to your business. Limited slots per month.
Demo Reel
For event organisers and producers, a look at how Abisola shows up on stage and on screen.
Media & Press
Podcast appearances, panels, and published writing, all in one place.
The Gentleman Style Podcast
The #1 Mistake Killing Customer Loyalty
The Real AI Diaries
Demand-Side Design Or Die: Customers Feel Everything You Automated Out
The Weird Canadian
How a Top CX Expert Uses AI to Beat the Competition
Book 101 Review, Season 5
Featured Guest: Abisola Fagbiye
The Aro Benaiah Show
Turning Bad Customer Experiences Into Loyal Fans
KAJ Business & Money LIVE
How to Turn CX into a Business Growth Engine
NIYO Fest 2024, Birmingham
Panellist, A Festival Where Tech Meets Culture
3–5 October 2024 · Millennium Point
Twitter Space
How to Build Customer-Centred Software Products
December 14, 2025
Want to invite Abisola to your podcast?She speaks on CX strategy, AI and human connection, kill the script, and building customer-centric cultures.
Get in TouchGet in Touch
Whether you're looking to book a keynote, get on the waitlist for CX Diagnostic or CX Pulse, or just start a conversation, the door is open. Abisola works with B2B SaaS companies, enterprise organisations, event organisers, and founders who are serious about the human layer of their product.